Frequently asked questions

Delivery times?

- The Netherlands & Belgium | 1-3 working days

- France

- Germany

- United Kingdom

- Italy

- Spain

- Scandinavian countries

- Other European countries

Shipping costs

- The Netherlands - €4,95

- Belgium - €5,95

- France - €11,95

- Germany - €6,75

- United Kingdom - €14,50

- Italy - €12,25

- Spain - €12,75

- Sweden - 16,25

- Norway - €20,99

- Finland - €16,25

- Greece - €22,75

- Denmark - €11,50

- Portugal - €14,25

Returns

Is your order not quite what you expected? A pity, but no problem at all to return it. At JungleHome you have the option to return your order within 14 days of receiving your order.

How do you return your order?

You send it yourself at your own expense with a postal company of your choice. Send your package to the postal address below Do not forget to keep the receipt with track & trace until we have processed your return. When returning your product (s), do not forget to add a note with the order number for quick processing of your return.

Mailing address:

JungleHome

P.O. Box 8

2920AA

Krimpen aan den Ijssel

Make sure that the products are well and securely packaged, as you received them. If an item arrives with us damaged or broken because it has not been returned with the same packaging and shipping materials, we cannot refund any money.

Payments methods

You can pay for your order in different ways. We currently offer the following payment methods:

✓iDeal

✓Visa

✓Mastercard

✓American Express

✓GiroPay

✓KBC

✓Bancontact

✓Sofort

✓PayPal

✓Sepa

✓Carte bancaires

Contact

We do our utmost best for you as a customer. This also means that you can easily contact us. If you have questions about something, you can reach us using the following information:

Mail: contact@junglehome.nl

Instagram: @JungleHomeNL

Via the contact form

Important! Our customer service is currently only available in English.

It can always happen that something doesn't go quite as planned. We recommend that you first report complaints to us by emailing contact@junglehome.nl

If after receipt of your order there appears to be damage to one or more of the products, report this within 24 hours of receiving your order. We would like to receive photos of the damage so that we can deal with it faster. We can then look for a suitable solution.

General questions

If you want to change something about your placed order, please contact us as soon as possible via contact@junglehome.nl. Your package may not have been sent yet and we can still make the change. If your package has already been sent, it is no longer possible to change or cancel your order.

Privacybeleid JungleHome klik hier om te bekijken.

Algemene voorwaarden JungleHome klik hier om te bekijken.